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Diagnosis Ticket
Diagnosis Ticket

Diagnosis Ticket

Diagnosis Ticket

Save your time and refer to our developers to analyze your problems

They will give you a solution to all your problems preventing you from using our PrestaShop Modules (conflicts, improper installation or configuration, theme issue, server problem...).

Your guarantees

Request handled within 24 business hours max.
Validity of ticket: Usable once during the year following the date of purchase.

The tickets are valid for diagnostic problem and for a single module.

Your technician at Presta Module will check your website, and tell you the solution to apply or if you wish to give us this task, the number of intervention tickets to order.

Included in the intervention ticket :

  • The connection to your production or approval server (FTP & Back-Office)
  • The verification of the overall configuration of your PrestaShop, and the installed version
  • Verification of the installation and configuration of the module problematic
  • Tests of conflict resolution in case of error functional
  • Tests on leading browsers in case of problems with the display
  • Solving the problem if it is minor

Not included in the ticket :

  • Resolution if the problem is not minor
Important: If after the audit it appeared that the origin of the problem was from one of our modules, we will refund the ticket diagnostic, and we offer the fix.

Terms :

After your order tickets intervention, you must provide the following information to our technical team at the following address: support@presta-module.com

  • Order Number of your tickets intervention order
  • FTP Access
  • Access Database (phpMyAdmin or equivalent)
  • URL of your website
  • URL of your back office
  • Access back-office (with sufficient rights to solving the problem)
Our technical support is available from Monday to Friday from 8:00am to 6:00pm (GMT+1) by e-mail.
The support is in French or English.
Contact our developers now !