30 min Support Ticket
Save time and refer to our developers to configure our PrestaShop Modules!
They will solve problems they have diagnosed (integration problem on your custom theme, misconfiguration, conflict with a third party module, server problem...)
Your guarantees
Request handled within 24 business hours max.
Validity of ticket: Usable once during the year following the date of purchase.
Each ticket corresponds to 30 minutes of site intervention
Your technical at PrestaModule will tell you in a prior diagnosis the number of tickets for our developers to meet your needs.
Included in the intervention ticket :
- Interventions detailed in the preliminary diagnosis (paid service)
- The connection to your production or approval server (FTP & Back-Office)
- The configuration of one of our modules
- Support for the resolution of incorrect server setting to send to your hosting provider
- The integration of our modules to your custom theme to the limit of 30 minutes of intervention per ticket ordered.
Not included in the ticket :
- Interventions not listed in the preliminary diagnosis
- Solving problems resulting from a change of PrestaShop core
Terms :
After your order tickets intervention, you must provide the following information to our technical team at the following address: contact form
- Order Number of your tickets intervention order
- FTP Access
- Access Database (phpMyAdmin or equivalent)
- URL of your website
- URL of your back office
- Access back-office (with sufficient rights to solving the problem)
We offer technical support is available Monday to Friday from 9:00 am to 6:00pm (GMT+1), by email.
The support is in French or English.
Contact our developers now !